When looking to hire a luxury transportation service or luxury taxi from Sky Harbor Airport in Phoenix, Arizona, potential clients often have several common questions. Here are some frequently asked questions that might help someone in this situation:
What types of vehicles are available for hire?
2 2023 GMC DENALI YUKON XL 6 PASSENGERS
1 RANGE ROVER AUTOBIOGRAPHY 3 PASSENGERS
1 CHEVY SUBURBAN 6 PASSENGERS
1 AUDI ETRON RS SEDAN ELECTRIC VEHICLE 3 PASSENGERS
1 SPRINTER VAN LIMO 12 PASSENGERS
Clients often inquire about the types of vehicles offered, such as whether there are options for sedans, SUVs, limousines, or other specialty vehicles.
What are the rates for airport transfers?
STARTING AT $125 SUV AND SEDAN WITHIN 30 MILES OF AIRPORT $5 PER MILE AFTER
$250 SPRINTER VAN WITHIN 30 MILES OF AIRPORT $5 PER MILE AFTER
Prospective customers typically want to know the cost for transfers from Sky Harbor Airport to various destinations within and outside of Phoenix.
Are the drivers licensed and insured?
DRIVERS ARE LICENSED AND INSURED UNDER AZ LAWS AND ONYX ELITE TRANSPORTATION CERTIFIED COMMERCIAL INSURANCE
It’s important for clients to confirm that the drivers are professionally licensed and that the service provides adequate insurance coverage.
Can the service accommodate special requests or needs?
ALWAYS OPEN TO SPECIAL REQUESTS AND ARE WILLING TO ACCOMMODATE CHARGING CORDS, WIFI IS PROVIDED IN ONE OF THE YUKONS, MUSIC PREFERENCES ARE ALWAYS AN OPTION THRU BLUETOOTH, APPLE PLAY OR SPOTIFY
WE ARE NOT INSURED FOR ADA TRANSPORTATION
This might include requests for child car seats, accessibility needs, or preferences regarding vehicle amenities like Wi-Fi or a specific type of music.
What is the cancellation policy?
AIRPORT RUNS 24 HOUR NOTICE
HOURLY CHARTERS REQUIRE PREPAID 50% DEPOSIT
NO CHARGE FOR WAIT TIME DUE TO DELAYED FLIGHTS OR BAGGAGE CLAIM ISSUES
WHEN BOOKING WE REQUIRE THE FLIGHT NUMBER, DRIVERS CAN MONITOR FLIGHT PROGRESS THROUGHOUT THE DAY TO MINIMIZE OUR WAIT TIMES
Customers often ask about the cancellation policy, including any potential fees and the deadline for cancelling without a charge.
How is the waiting time charged if the flight is delayed?
Since flights may be delayed, clients want to know how the service handles delays and whether there are additional charges for waiting time.
Are there meet-and-greet services at the airport?
MEET AND GREET IS AN OPTION
FLAT FEE OF $20 FOR MEET AND GREET TO COVER PARKING FEES IN THE ATTACHED TERMINAL PARKING GARAGE
Clients might be interested in whether the driver will meet them inside the airport with a sign, at baggage claim, or if they need to meet at a designated area outside.
How far in advance should the service be booked?
DRIVER WILL MEET AT BAGGAGE CLAIM WITH THE CLIENTS NAME ON SIGN OR DIGITAL APP ON THEIR PHONE
PREFERRED BOOKING 72 HOURS PRIOR TO ARRIVAL
